Figo Pet Insurance Review (2026)

By the Real Pet Cost editorial team · Prices reviewed October 2026 · How we estimate costs

Figo Pet Insurance is a Chicago-based pet insurer founded in 2012. Its policies are administered by Figo Pet Insurance LLC and underwritten by Independence American Insurance Company, which Figo names at the top of every page of its website. Since 2021, Figo has been part of Independence Pet Holdings, the US pet insurance platform of the investment group JAB, which announced the acquisition in October 2021.

Figo is also the company behind Costco’s pet insurance program: Costco members get a discount on Figo plans, but the policy itself is the same. Our Costco pet insurance review covers the member offer. Real Pet Cost is not an insurance agent and does not sell policies; this review describes published features, sample prices and independent ratings, checked October 2026.

Figo Pet Insurance at a Glance

Sources: figopetinsurance.com and Figo’s posted sample dog policy, NerdWallet (May 2026) and MoneyGeek (September 2026). Checked October 6, 2026. Options vary by state, pet age and breed, so the menu you see in a quote may be shorter.

How Much Does Figo Pet Insurance Cost?

Figo doesn’t publish a price list. It says its plans “average under $1.50 per day,” which works out to roughly $45 a month or less. Independent reviewers who ran sample quotes report these figures:

NerdWallet sample plan: $250 deductible, $5,000 annual limit, 80% reimbursement, no add-ons (published May 1, 2026).

MoneyGeek (updated September 20, 2026) quoted a 6-year-old Labrador and a 7-year-old Ragdoll with a $5,000 limit, $500 deductible and 80% reimbursement. It found an average of about $55 a month for dogs and $29 a month for cats, with dog breeds ranging from about $21 a month (Chihuahua) to $101 a month (Bernese mountain dog). It reports Figo’s dog prices at about 11% below its national benchmark.

Two patterns stand out. Age matters a lot: in NerdWallet’s sample, prices for an 8-year-old dog were more than double those for a 2-year-old. Breed matters too, since breeds with costly inherited problems, like the French bulldog, cost far more to insure. For national averages by age, breed and state, see our pet insurance cost guide.

What’s Covered and Not Covered

Covered by the base accident & illness plan

• Accidents and emergencies, including swallowed objects, poisoning, bite wounds, fractures and bloat
• Illnesses, including cancer, chronic conditions and hereditary or congenital disorders
• Surgery, hospitalization and specialist care
• X-rays, ultrasound, CT scans, lab tests and other diagnostics
• Prescription medications for a covered condition
• Orthopedic conditions such as hip dysplasia and cruciate ligament tears (after the orthopedic waiting period)
• Dental illness and injury, if you follow your vet’s dental care advice
• Holistic and alternative treatments, rehabilitation and euthanasia where necessary

Figo says it has no per-incident caps: payouts are limited only by your annual limit. Its sample policy also waives the deductible and coinsurance for immediate life-saving treatment after a life-threatening injury.

Not covered, or only with a Powerup

• Pre-existing conditions, except “curable” ones with no signs or symptoms for 12 months after treatment
• Routine care such as exams, vaccines, spay/neuter and dental cleanings, unless you add the Wellness Powerup
• Exam and consultation fees for sick visits, unless you add the Veterinary Exam Fees Powerup
• Prescription food, which NerdWallet says is covered only through the exam-fee Powerup
• Supplements, vitamins and non-prescription foods
• Experimental procedures, cosmetic surgery, breeding and pregnancy, cloning, and most parasites

Behavioral treatment is one item to confirm. NerdWallet’s 2026 review lists behavioral training and medication as covered, while Figo’s older posted sample policy treats it as optional coverage. Coverage is subject to each policy’s terms, exclusions and state availability.

The Powerups

A sick visit at a general vet usually carries an exam fee of $55 to $130, so the exam-fee Powerup matters more if your pet sees the vet often.

Pros and Cons

Pros

• A 100% reimbursement option, which few US insurers offer
• Unlimited annual limit available
• 1-day accident waiting period, among the shortest in the market
• No upper age limit at enrollment
• Possible coverage of curable pre-existing conditions after 12 symptom-free months
• Diminishing deductible for claim-free years, plus multi-pet and military discounts
• Any licensed vet; app-based claims; free 24/7 Live Vet access
• Sample prices below national averages in independent comparisons

Cons

• Exam fees and wellness care cost extra
• Reimbursement is applied before the deductible, which pays out a little less than deductible-first insurers
• No standard direct payment to vets: you usually pay first and wait for reimbursement
• No accident-only plan for budget coverage
• 6-month orthopedic waiting period for dogs unless you complete the waiver exam in time
• Weak marks for claim appeals: MoneyGeek ranks Figo 13th of 18 insurers for customer experience

How Claims Work

1. Take your pet to any licensed vet and pay the bill.
2. Submit the claim within 180 days of the visit (per MoneyGeek), with the paid itemized invoice and your pet’s medical records, in the Pet Cloud app, by email or fax.
3. On your first claim, Figo’s sample policy asks for 24 months of medical or adoption records, so it can check for pre-existing conditions.
4. Figo reviews the claim. It says most claims close in about 3 working days on average, based on its 2025 claims data.
5. Covered amounts are reimbursed to you.

How Figo calculates a payout

Figo applies your reimbursement percentage first and then subtracts the deductible. NerdWallet’s example: on a $1,000 bill with 80% reimbursement and a $100 deductible, Figo pays $1,000 × 80% = $800, minus $100 = $700. An insurer that subtracts the deductible first would pay ($1,000 − $100) × 80% = $720. The gap is small, but it’s worth knowing when you compare quotes.

MoneyGeek reports that Figo’s policy lets you ask it to pay your vet directly on a specific claim, but this isn’t guaranteed, so plan to pay up front.

Who It May Suit and Who Might Look Elsewhere

May suit owners who

• Want the option of 100% reimbursement or an unlimited annual limit
• Have an older pet and need an insurer with no upper enrollment age
• Value a very short accident waiting period, for example with a young, active dog
• Have a Costco membership and want the member discount on the same Figo policy
• Are comfortable paying the vet first and filing claims in an app

Might look elsewhere if they

• Want exam fees included in the base plan
• Need direct payment to the vet
• Only want low-cost accident-only coverage
• Have a dog at high risk of joint problems and can’t schedule the orthopedic waiver exam in the first 30 days
• Put the most weight on smooth claim appeals and customer service ratings

Figo Pet Insurance Reviews and Ratings

The reviewers broadly agree: Figo scores well on price, flexibility and coverage, and lower on the claims experience. MoneyGeek singles out claim appeals, saying Figo rarely reverses a decision, especially when a pre-existing condition is involved. Recent customer reviews on PetInsuranceReview.com are mixed in the same way: some praise easy app claims and quick payment, others complain about denied claims, including claims rejected for being filed after the deadline. Filing promptly avoids that problem.

Questions to Ask Before You Buy

• Which deductible, limit and reimbursement combinations are available for my pet? The 100% option isn’t offered with every deductible or limit.
• Does my state change the waiting periods? Several states limit or ban accident waiting periods.
• How do I complete the orthopedic waiver? For dogs, the vet exam and form must reach Figo within 30 days of the start date.
• Is behavioral treatment included, or is it optional in my state?
• What will my premium look like at renewal? Premiums usually rise as pets age.
• Do I want the exam-fee and wellness Powerups? Add their cost before you compare quotes with insurers that include exam fees.

Having your pet’s last two years of vet records ready also speeds up the first claim.

How It Compares

Based on each company’s published terms, September–October 2026. See our Spot pet insurance review and Embrace review for details.

Real Vet Bills It Could Help With

An accident & illness policy is meant for the large, unexpected bills. Here’s what some common situations cost:

• An emergency visit without surgery typically runs $500 to $1,500: based on our emergency vet cost data.
• A TPLO knee surgery on a large dog is often around $4,500 per knee: based on our dog ACL surgery cost data.
• A hip replacement averages about $6,400 per hip at a specialty hospital: see dog hip surgery cost.

A simple illustration using Figo’s method: on a $4,500 covered surgery with a $250 deductible and 90% reimbursement, the plan would pay $4,500 × 90% = $4,050, minus the $250 deductible = $3,800, and you would pay $700. Actual payouts depend on what the policy covers, waiting periods and your annual limit.

Whether the premium makes sense for your household depends on your savings and your pet’s risks. Our guide Is pet insurance worth it? walks through the math.

Frequently Asked Questions

Not veterinary advice. Prices are estimates for budgeting, not quotes. Ask your veterinarian for a written, itemized estimate. If your pet is injured, in pain or acting unwell, contact your vet or an emergency animal hospital right away.